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Frequently Asked Questions

Have questions? We’ve compiled the most common inquiries to help you get the answers you need.

Do I need one of those special devices to read eBooks?

No special device is needed! You can read eBooks on smartphones, tablets, or computers using any eBook reader app.

Why do I sign up for an Adobe ID?

The Digital Rights Management (DRM) that Claretian uses is powered by Adobe Content Server. You’ll need to have an Adobe ID to read Claretian ebooks, unless it indicates DRM free.

How do I sign up for an Adobe ID?

Visit the Adobe website, click "Sign Up," and follow the prompts to create your Adobe ID.

What are your recommended e-Readers?

We recommend popular e-readers like Kindle, Nook, or Kobo for a great reading experience.

How can I pay for my eBooks?

You can pay for your eBooks securely through Dragonpay using various payment options.

How long does it take to process my order?

For PayPal payments, they will be processed immediately once the transaction has been successful. For Dragonpay, your order will be processed once we’ve received notification from the payment gateway that your payment was successful.

I’ve bought my eBook. Where is it?

Check your email for a download link or find it under "My Purchases" in your account. Don’t forget to check your spam folder!

How can I download my purchased ebook?

You can download your eBook from the link in your confirmation email or from your account's "My Purchases" section.

I have purchased an ebook but I have not received an email

Please check your spam folder. If you still haven’t received it, contact customer support for assistance.